 Features
- Elimination of paper and paper errors
- Optimum performance efficiency
- Electronic signature capture
- Consistent completion of service functions
- 20 major configuration options
Enhance your customer service and reduce paperwork
with Intermec's ArciTech™ software. Designed specifically
for your service technicians, ArciTech guides them methodically
through your predefined service process reducing opportunities
for errors and omissions. This means the job gets done right the
first time, on time, and that means higher customer satisfaction.
Also, ArciTech fully automates this business process by tracking
work performed, parts used, time allocations and receipts electronically.
This information is then sent directly to the office for greater
efficiency, which means less paperwork and a cost-savings for
your operation.
Increased Accuracy
Service technicians using ArciTech can view work orders electronically
to receive accurate information. ArciTech software methodically
guides the technician step-by-step through the service process
to help reduce errors or oversights on the job. Through direct
communication between the technician's handheld computer and a
host computer, paper reports and manual data entry can be eliminated.
Performance Efficiency
Using ArciTech helps reduce administrative delays and increases
active work time for technicians, which results in greater customer
satisfaction. Your technicians can transfer information from service
calls to your business in near real time and virtually eliminate
manual billing.
Consistency on the Job
The guided process of ArciTech helps technicians track time, mileage,
inventory movement, work performed and status change notations.
These service functions are easy to enter and retrieve and are
completed consistently with ArciTech for better work performance
analysis and determination of job profitability.
Configuration Flexibility
ArciTech can be configured to suit your unique business needs.
Change field names, allow for specific wording or utilize other
languages. Many functions are controlled by the data specific
to each customer and job for maximum control.
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